Support centre

WeCoMed has no public self-registration. Accounts are created by your medical organisation's administrators. Contact the association or institution you belong to; if you are not sure who to ask, write to support@wecoap.com with your organisation's name.

• Check your mobile signal and your spam/promotions folder.
• Confirm that the phone number or email you entered matches what your organisation registered.
• Wait for the countdown to finish, then tap "Resend code".
• If it still does not arrive after two attempts, contact support@wecoap.com — your contact details in the system may be incorrect.

This appears when your organisation has paused its subscription. Your data is preserved. Contact your organisation's administrators to find out when service resumes.

Go to Menu → Switch organisation and pick the one you want to work in. Events, credits and points are kept separate per organisation.

Go to Menu → Security & devices → Session management, sign that device out, and notify support@wecoap.com immediately.

Go to Menu → Security & devices and turn on biometric sign-in. The match runs on your device through the operating system; the app never receives or stores your face or fingerprint data.

• Turn NFC on in system settings (Android). On iPhone, NFC is always available from iPhone 7 onwards.
• Hold the card over the antenna: near the top of the back on iPhone, usually the middle of the back on Android.
• Remove thick or metal cases and hold the card still for about two seconds.
• If it still fails, check in with a QR code instead and tell the event organiser.

Tell your organisation's administrators immediately so the card can be locked. Once locked it can no longer be used to check in or open your profile. Your organisation will issue a replacement under its own process.

Some events enable location verification. Turn on location services, grant WeCoMed the location permission when prompted, move somewhere with a clearer sky view for a better GPS fix, and try again. If you really are at the venue, ask a coordinator to check you in manually.

Check your connection and pull to refresh the event screen. Some events require a coordinator to approve the record before it appears. If nothing shows after 24 hours, contact the event organisers with a screenshot.

The event has reached its registration limit. You will be notified if a place opens up or when the organisers review the waitlist.

Images, PDF and office documents (Word, Excel, PowerPoint). The exact list is configured per organisation; the app will tell you if a file is not accepted.

The reviewer's reason is recorded by your organisation and shown in the evidence detail view. You can submit a different file. Questions about the decision itself should go to the event organisers.

Credits are awarded only after the organisation approves your attendance or evidence. If the evidence is already marked "Approved" and no credits appear after 24 hours, contact support@wecoap.com.

WeCo points are internal reward points configured by your organisation and redeemable for the rewards it publishes. They have no monetary value and cannot be exchanged for cash.

See the full instructions on the Delete your account and data page. You can delete from inside the app or by email — no reinstall needed.

Email privacy@wecoap.com from your registered address. We reply within 72 working hours and provide the copy within 30 days.

No. WeCoMed only handles your own professional data: profile, event attendance and training credits. See the Privacy Policy for details.

No. It only answers questions about using the app and about events. AI-generated content is not medical advice, diagnosis or treatment guidance. Never enter patient information into the chat.